When you sign for an item, you should check the item for damage; if damaged, you must sign for the item as 'damaged'. If you are not able to check the item to see if it is damaged, you must sign for it as 'unchecked'. If you do not do the above, then we might not be able to process your return if the item is damaged.

Do not want the item (within 7 days from receiving delivery):

-You must return the item at your own expense

-We advise you to return goods via a tracked delivery service

-You must contact us for a returns number before returning the item

-The returns number must be written on a piece of paper and stuck to the side of the box

-The returns number (or another writing) must NOT be written on the box

-The product must be in a new condition and resellable as new, including all packaging, manuals, components and anything else that was delivered

 

Do not want the item (after 7 days from receiving delivery):

-We cannot accept returns of items that you do not want after 7 days of receiving delivery.

 

Faulty Item (within 7 days of receiving delivery):

-You must test the item within 7 days of receiving delivery

-You must contact us for a returns number before returning the item

-The returns number must be written on a piece of paper and stuck to the side of the box

-The returns number (or another writing) must NOT be written on the box

-We will send a returns label/courier to you so that you can return the item to us

-An item will be tested once it comes back to us

-We will repair/replace any item that has a manufacturer fault

-A refund is available (upon request) and will only be issued once the item is returned to us and been tested

-Any item that has been misused will not be repaired, replaced or refunded and you must pay for the item to be returned back to you

 

Faulty Item (after 7 days, less than 1 year of receiving delivery):

-You must return the goods at your own expense to us

-We advice you to return goods via a tracked delivery service

-You must contact us for a returns number before returning the item

-The returns number must be written on a piece of paper and stuck to the side of the box

-The returns number (or another writing) must NOT be written on the box

-An item will be tested once it comes back to us

-The manufacturer will either repair or replace the item

-Any item that has been misused will not be repaired or replaced and you must pay for the item to be returned back to you

 

Exceptions: Amplifiers and Speakers

If you would like to return speakers or amplifiers due to fault, damage or you do not want the item any longer (or any other circumstance), you must first get the item back to us. Once the item is back to us, they will be tested and diagnosed. If the speakers or amplifier are found to be 'blown' through misuse of the item, the item is not covered under warranty and you will not be entitled to a repair, replacement or refund. However, if the item is tested and found to be no fault/manufacturer fault, then the above process applies, and your cost of returning the item will be refunded if the item is faulty (up to a maximum of £20).

 

Additional Notes:

Any item returned WITHOUT a returns number, or a returns number that has been written on the box, will be refused upon delivery. Please contact us for a returns number before returning an item.